We do not offer custom designs. However, we accommodate made-to-measure requests from our existing collections, available via our website and WhatsApp chat.
We accept eligible returns and exchanges in line with our returns policy. Unworn, unwashed, and unaltered items may be returned within 10 days of delivery for store credit or exchange only.
Select NITÉMI pieces are available at The NUK Retail, Mall Bibi, 13 Ayide Akinmade Street, off Admiralty Way, Lekki Phase 1.
Yes, we ship worldwide. Shipping fees and delivery timelines vary depending on the destination.
Preorder allows us to reserve your item when stock is limited. Orders ship by the date stated on the product page. In some cases, preorder timelines may be subject to change. Preorder items are charged in full at checkout to secure allocation.
Once an order has been placed, it cannot be modified or cancelled. If the wrong size, colour, or style was selected, please contact Customer Service, and we will do our best to assist.
If your item arrives damaged, please contact info@nitemi.shop
within 2–5 business days of delivery, including your order number, photos, and a brief description of the issue.
Our size guide is available here.
Yes. Eligible items may be exchanged for a different size or style, or returned for store credit. We do not offer cash refunds.
To initiate a return, please contact our Customer Service team via WhatsApp +234 813 994 1250 and review our full returns policy here. You may also email info@nitemi.shop for assistance.
Order processing takes 7–14 working days. Items with extensive hand-beaded detailing may require 3–4 weeks for production, excluding delivery. Shipping may take up to 5 working days, depending on location.
We use designated dispatch partners for deliveries within Nigeria and DHL for international orders.
The estimated shipping date for preorder items is stated on the product page at the time of purchase.
Refunds are issued as store credit only within 10 days of delivery. All sale items are final sale, and shipping fees are non-refundable. Please refer to our full returns policy here.
Payments are processed in Naira (₦). Customers shopping internationally may select their local currency on our website. Accepted payment methods include credit/debit cards, bank transfers, and more.
